F&B Restaurant Reservation Agent



ANANTARA

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

Assist in the effective operation of the Food and Beverage Department, to meet the business goals of the hotel.

Adhere to all Standard Operating Procedures.

Take personal responsibility for driving upselling, achieving set for F and B revenue targets on a monthly basis.

Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

Process and respond within 24 hours to all reservation requests and inquiries according to company standards

Handle daily trace/follow up reports according to departmental requirements.

Check expected diners 1, 3 and 7 days prior according to SOP and reconfirm bookings.

Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.

To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities as the guests could be asking for the same.

Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

Monitor daily F and B Reservations using the system provided by the hotel ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

Maintain a motivational working environment within the department, and with other colleagues in the hotel

Understand how the Sales office, Group Sales Department and Front Desk relate to the F and B Reservation Department.

Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments.

Taking, amending and cancel reservation details as applicable.  Confirming the method of payment.  Replying to every request for information within the timeline specified by the hotel

To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

Good communicator, hardworking and has team work.

Knowledge on F&B restaurant reservation, guest relation, admin and computer literate.

To apply for this job please visit jobs.smartrecruiters.com.

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